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Refund Policy


You are eligible for a refund within 14 days of the shipping date. An Exchange or Gift Card may be issued up to 30 days after the shipping. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Your item(s) must be sent prepaid, unused, in original packaging with all tags attached.


Several types of goods are exempt from being refunded or exchanged:

  • Undergarments
  • Swimwear
  • Firearms
  • Ammunition
  • Gift cards
  • Any Items marked as Clear-out or Final Sale or Used/Refurbished

To complete your return, we require a receipt or proof of purchase. 


All Warranties are to be covered by manufacturer.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

andre@theoutdoorsupplystore.com.


Shipping

To return your product, you should mail your product to:


524 Main St.

Lewisporte, NL

A0G 3A0


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if necessary.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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